The Multichannel High Street: Winning the Retail Battle in 2015

    View Author January 2015

    An increasingly important element of any plan for growth is the retailer’s omnichannel strategy. Once again, we have called on retailers and shoppers to let us know how they see the current multichannel experience, how this interacts with the physical presence and what investment is required to move towards a seamless and personalised service. The report considers how the use of selective technology, creative click and collect and rethinking stores are all priorities for year ahead.

    Content from the report will be debated by some of the industry’s leading retailers at our forthcoming Retail Debates, due to take place in Leeds on 3 February and London on 10 February.