We aim to provide you with the best possible service. However, if at any point, you become unhappy or concerned about our service, then you should inform us immediately so we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to rectify any issues at this stage. If you would like to make a formal complaint, please read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for an issue such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority here.
What We Do If We Cannot Resolve Your Complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. The Legal Ombudsman will review your complaint independently – doing so will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Information about making a complaint with the Legal Ombudsman and contact details can be found in our full complaints procedure here.