Event | Live PLI Groupcast

    Managing Difficult Clients: Negotiation and Communication Tactics

    Region: Americas
    20 February 2018
    Live PLI Groupcast

    Who is your most difficult client? Every lawyer has a story. Some difficult clients demand the moon by Friday, while others send constant questions that slow you down. Some "overshare," while others hold back critical information. Some change their minds incessantly while others act stubbornly. And then, of course, there are the fee disputes, where you may have to defend your value six minutes at a time.

    This one-hour briefing will provide advice on how to turn conflicts like these into relationship-building moments, helping you grow as a lawyer and a leader in your practice. Listen to the PLI presenter as he discusses practical advice for dealing with difficult clients, including:

    • How to spot and avoid difficult clients in the intake process
    • How to use the psychology of conflicts to break critical logjams
    • How to build clients' trust by owning the problem without giving away the store
    • How to apply advanced negotiation techniques to solve problems creatively

    This program is accredited for CLE – Continuing Legal Education. For more information or to register, contact Robin Hallagan, +1 216 479 8115. There is a cost for attending this PLI program.

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