Major Expansion of Aviation Consumer Protections by US Department of Transportation

April 2024
Region: Americas

The US Department of Transportation (DOT) under Secretary Pete Buttigieg recently announced sweeping new initiatives to significantly strengthen oversight and enforcement of airline consumer protection laws. These actions represent the largest expansion of aviation consumer protection action in DOT’s history. Aviation operators including air carriers, ticket agents and other air travel companies should prepare for continued attention from federal and now state regulators.

Our latest insight explores the following initiatives:

  • New Bipartisan Airline Passenger Protection Partnership
  • Historic Fines, Refunds and Policy Changes
  • Pending Consumer Protection Rulemakings
  • Congressional Legislation to Further Enhance Protections
  • Risks to Operators