In this episode of Supply Chain Reaction, Nicola Smith, Simon Jones, Victoria Callicott and Ollie Ward-Jones discuss how businesses can respond to regulatory issues, through the lens of a real-world scenario involving a defective engine. The team reviews immediate actions, legal obligations, stakeholder communications and corrective measures such as recalls and relabelling. They also cover potential civil claims, the importance of legal privilege and how indemnities and liability clauses can shape outcomes.
With practical advice on crisis management, financial risk and reputational protection, this episode helps businesses prepare for, and respond to, regulatory incidents.